MomentBook Support
Help for the app, the public web, and rights-related requests.
FAQ
You may find a quick answer in our FAQ.
What you can contact us about
- Privacy and account data: Access, correction, deletion, portability, consent withdrawal, or objection requests.
- Portrait, privacy, and public-web removal: Requests about faces, names, location exposure, minors, or other public content on the web.
- Copyright and other rights: Claims involving copyright, trademark, venue, property, or authorization to publish travel content.
- Safety and illegal content: Urgent reports involving exploitation, doxxing, impersonation, threats, or other unsafe material.
What to include
- The URL or public ID of the relevant page or journey.
- A clear description of the issue and the legal, privacy, or safety basis for the request.
- Your name and contact details, plus proof of identity or authority if you act for someone else.
- Screenshots or supporting documents where available.
Public posting notice
If your request concerns a journey that was made public, review the Public Posting Notice.
Contact
Send requests to support@momentbook.app.
Review and response
We review requests in the order received and may ask for additional information before acting. In urgent safety or rights cases, we may hide content while reviewing.